# Support

Need help with Semantica? You've come to the right place!

## Getting Help

### Documentation

Start with our comprehensive documentation:

- [Getting Started](docs/getting-started.md) - Quick start guide
- [Concepts](docs/concepts.md) - Core concepts
- [API Reference](docs/reference/core.md) - Complete API docs
- [Cookbook](docs/cookbook.md) - Interactive tutorials
- [FAQ](docs/faq.md) - Frequently asked questions

### Community Support

#### GitHub Discussions

**Best for**: General questions, feature discussions, and getting help

- [Ask a question](https://github.com/Hawksight-AI/semantica/discussions/new?category=q-a)
- [Browse discussions](https://github.com/Hawksight-AI/semantica/discussions)

#### Discord

**Best for**: Real-time chat and quick questions

- [Join Discord](https://discord.gg/semantica)

#### GitHub Issues

**Best for**: Bug reports and feature requests

- [Report a bug](https://github.com/Hawksight-AI/semantica/issues/new?template=bug_report.md)
- [Request a feature](https://github.com/Hawksight-AI/semantica/issues/new?template=feature_request.md)

### Before Asking

1. **Check the documentation** - Your question might already be answered
2. **Search existing issues** - Someone might have asked the same question
3. **Review the cookbook** - Examples might help
4. **Check the FAQ** - Common questions are answered there

## Reporting Issues

### Bug Reports

Use our [bug report template](https://github.com/Hawksight-AI/semantica/issues/new?template=bug_report.md) to report bugs.

Include:
- Clear description of the bug
- Steps to reproduce
- Expected vs actual behavior
- Environment details
- Error messages or logs

### Feature Requests

Use our [feature request template](https://github.com/Hawksight-AI/semantica/issues/new?template=feature_request.md) to suggest features.

Include:
- Problem statement
- Proposed solution
- Use cases
- Impact assessment

### Security Issues

**Do NOT** create a public issue for security vulnerabilities.

Instead:
- Email: semantica-dev@users.noreply.github.com
- Subject: [SECURITY] Brief description
- See [Security Policy](SECURITY.md) for details

## Commercial Support

For enterprise support, custom development, or consulting:

- **Email**: semantica-dev@users.noreply.github.com
- **Subject**: [ENTERPRISE] Your request

## Response Times

- **Community Support**: Best effort (volunteer-based)
- **Bug Reports**: Initial response within 48 hours
- **Security Issues**: Response within 24 hours
- **Enterprise**: Contact for SLA details

## Resources

### Learning

- [Documentation](https://semantica.readthedocs.io/)
- [Cookbook Tutorials](docs/cookbook.md)
- [Code Examples](docs/examples.md)
- [Use Cases](docs/use-cases.md)

### Community

- [Contributing Guide](CONTRIBUTING.md)
- [Code of Conduct](CODE_OF_CONDUCT.md)
- [Community Guidelines](docs/community.md)
- [Contributors](CONTRIBUTORS.md)

### Development

- [Architecture](docs/architecture.md)
- [Governance](docs/governance.md)
- [Roadmap](README.md#roadmap)

## FAQ

See our [FAQ](docs/faq.md) for answers to common questions.

## Still Need Help?

If you've tried the above and still need help:

1. **Ask in GitHub Discussions** - Community members are happy to help
2. **Join Discord** - Real-time support
3. **Open an issue** - For bugs or feature requests
4. **Email** - For private matters or enterprise support

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**We're here to help!** Don't hesitate to reach out. 🚀

