Files
semantica/SUPPORT.md
KaifAhmad1 084fb44f05 fix: update stale org and email references in SECURITY.md and SUPPORT.md
Replace remaining Hawksight-AI GitHub org links and the old
semantica-dev noreply email with the current semantica-agi org
and kaif@getsemantica.ai contact, so security/support contacts
match pyproject.toml.
2026-07-18 18:44:10 +05:30

3.3 KiB

Support

Need help with Semantica? You've come to the right place!

Getting Help

Documentation

Start with our comprehensive documentation:

Community Support

GitHub Discussions

Best for: General questions, feature discussions, and getting help

Discord

Best for: Real-time chat and quick questions

GitHub Issues

Best for: Bug reports and feature requests

Before Asking

  1. Check the documentation - Your question might already be answered
  2. Search existing issues - Someone might have asked the same question
  3. Review the cookbook - Examples might help
  4. Check the FAQ - Common questions are answered there

Reporting Issues

Bug Reports

Use our bug report template to report bugs.

Include:

  • Clear description of the bug
  • Steps to reproduce
  • Expected vs actual behavior
  • Environment details
  • Error messages or logs

Feature Requests

Use our feature request template to suggest features.

Include:

  • Problem statement
  • Proposed solution
  • Use cases
  • Impact assessment

Security Issues

Do NOT create a public issue for security vulnerabilities.

Instead:

Commercial Support

For enterprise support, custom development, or consulting:

Response Times

  • Community Support: Best effort (volunteer-based)
  • Bug Reports: Initial response within 48 hours
  • Security Issues: Response within 24 hours
  • Enterprise: Contact for SLA details

Resources

Learning

Community

Development

FAQ

See our FAQ for answers to common questions.

Still Need Help?

If you've tried the above and still need help:

  1. Ask in GitHub Discussions - Community members are happy to help
  2. Join Discord - Real-time support
  3. Open an issue - For bugs or feature requests
  4. Email - For private matters or enterprise support

We're here to help! Don't hesitate to reach out. 🚀