mirror of
https://github.com/semantica-agi/semantica.git
synced 2026-08-29 04:26:20 +00:00
KaifAhmad1
084fb44f05
Replace remaining Hawksight-AI GitHub org links and the old semantica-dev noreply email with the current semantica-agi org and kaif@getsemantica.ai contact, so security/support contacts match pyproject.toml.
131 lines
3.3 KiB
Markdown
131 lines
3.3 KiB
Markdown
# Support
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Need help with Semantica? You've come to the right place!
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## Getting Help
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### Documentation
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Start with our comprehensive documentation:
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- [Getting Started](docs/getting-started.md) - Quick start guide
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- [Concepts](docs/concepts.md) - Core concepts
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- [API Reference](docs/reference/core.md) - Complete API docs
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- [Cookbook](docs/cookbook.md) - Interactive tutorials
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- [FAQ](docs/faq.md) - Frequently asked questions
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### Community Support
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#### GitHub Discussions
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**Best for**: General questions, feature discussions, and getting help
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- [Ask a question](https://github.com/semantica-agi/semantica/discussions/new?category=q-a)
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- [Browse discussions](https://github.com/semantica-agi/semantica/discussions)
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#### Discord
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**Best for**: Real-time chat and quick questions
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- [Join Discord](https://discord.gg/sV34vps5hH)
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#### GitHub Issues
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**Best for**: Bug reports and feature requests
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- [Report a bug](https://github.com/semantica-agi/semantica/issues/new?template=bug_report.md)
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- [Request a feature](https://github.com/semantica-agi/semantica/issues/new?template=feature_request.md)
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### Before Asking
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1. **Check the documentation** - Your question might already be answered
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2. **Search existing issues** - Someone might have asked the same question
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3. **Review the cookbook** - Examples might help
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4. **Check the FAQ** - Common questions are answered there
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## Reporting Issues
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### Bug Reports
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Use our [bug report template](https://github.com/semantica-agi/semantica/issues/new?template=bug_report.md) to report bugs.
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Include:
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- Clear description of the bug
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- Steps to reproduce
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- Expected vs actual behavior
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- Environment details
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- Error messages or logs
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### Feature Requests
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Use our [feature request template](https://github.com/semantica-agi/semantica/issues/new?template=feature_request.md) to suggest features.
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Include:
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- Problem statement
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- Proposed solution
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- Use cases
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- Impact assessment
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### Security Issues
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**Do NOT** create a public issue for security vulnerabilities.
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Instead:
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- Email: kaif@getsemantica.ai
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- Subject: [SECURITY] Brief description
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- See [Security Policy](SECURITY.md) for details
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## Commercial Support
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For enterprise support, custom development, or consulting:
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- **Email**: kaif@getsemantica.ai
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- **Subject**: [ENTERPRISE] Your request
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## Response Times
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- **Community Support**: Best effort (volunteer-based)
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- **Bug Reports**: Initial response within 48 hours
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- **Security Issues**: Response within 24 hours
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- **Enterprise**: Contact for SLA details
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## Resources
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### Learning
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- [Documentation](https://semantica.readthedocs.io/)
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- [Cookbook Tutorials](docs/cookbook.md)
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- [Code Examples](docs/examples.md)
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- [Use Cases](docs/use-cases.md)
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### Community
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- [Contributing Guide](CONTRIBUTING.md)
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- [Code of Conduct](CODE_OF_CONDUCT.md)
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- [Community Guidelines](docs/community.md)
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- [Contributors](CONTRIBUTORS.md)
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### Development
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- [Architecture](docs/architecture.md)
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- [Governance](docs/governance.md)
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- [Roadmap](README.md#roadmap)
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## FAQ
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See our [FAQ](docs/faq.md) for answers to common questions.
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## Still Need Help?
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If you've tried the above and still need help:
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1. **Ask in GitHub Discussions** - Community members are happy to help
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2. **Join Discord** - Real-time support
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3. **Open an issue** - For bugs or feature requests
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4. **Email** - For private matters or enterprise support
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---
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**We're here to help!** Don't hesitate to reach out. 🚀
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